What is a standard cab?

Standard cabs include saloon, estate and MPV vehicles such as VW Passat, Toyota Prius, Skoda Octavia, Kia Carens, Mazda 6, Ford Mondeo, Vauxhall Insignia, etc. All our cabs are under 5 years old.

What is an executive cab?

Executive cabs are vehicles of premium quality from high end manufacturers. These vehicles are known for their comfort, spaciousness, and luxurious interior. Our executive cabs include BMW 5 Series, Mercedes E-Class, Audi A6, Audi A8, etc. All our cars are under 5 years old.

What is included in the Full Executive Package?

A full executive package includes executive vehicle, Wi-Fi, fast chargers for your mobile devices, water bottles and refreshments for all passengers, and we will pay for your refreshments at service stations at no extra costs.

Do you provide child seats?

Child seats are provided on request. Please confirm this before booking your journey.

What are the payment methods you use?

We accept all major debit and credit cards including VISA, VISA Electron, Master, Maestro, American Express, etc. We also accept online payments. We also accept payments made by Apple Pay, Samsung Pay and Google Pay. All our cars are equipped with card machines to accept card and mobile phone payments made by chip and pin or contactless.

Do you accept card and contactless payments in cabs?

All our cars are equipped with card machines to accept card and mobile phone payments made by chip and pin or contactless.

Do you provide multi-stop or wait and return services?

We provide multi-stop and wait and return services. A multi-stop service is when passengers have multiple stops on their route for picking up or dropping off other passengers, visiting places, shops, tourist attractions, or any other reasons. A wait and return service is when a passenger books a cab to go to a destination and wishes to return to the initial pick-up point in the same continuous journey.

Do you offer long distance transfers?

No distance is too short or too long. We offer long distance transfers 24/7, 365 days a year. We have regular passengers from Glasgow to London, Manchester, Aberdeen, Birmingham, and other cities in the UK.

Do you have wheelchair friendly cabs?

We welcome passengers with all abilities. We have vehicles that are disability friendly and are wheelchair accessible.

Would you deliver parcel or offer courier services?

We can deliver parcels of any size and weight and offer courier services within UK mainland.

Can I make changes/amendments in my booking/journey?

You can change your journey details such as pickup times, locations, number of passengers with at least a 24-hour notice. Please contact us immediately if you need to make any changes.

How do you ensure passenger safety and security?

The safety of our customers is our highest priority. All our vehicles are fully tested daily before going out on the road. All our cars are licensed by the Glasgow City Council. All our drivers are fully licensed and have been through security vetting, extensive screening, and DBS check to ensure there is no history which may put a client at risk. All drivers must go through rigorous criminal and medical checks. We are fully insured, and all our drivers have Private Hire Vehicle Driver’s license issued by the Glasgow City Council. We are regulated by the Scottish Government.

Do you provide meet and greet services?

We provide meet and greet services on request. Our drivers meet and greet the passengers at airport arrivals halls, train stations and/or any other chosen pickup point with a Welcome Sign with the passenger’s name on it.

What is your refund policy? Can I ask for a refund?

Any We will give you a full refund if you cancel your booking 24 hours prior to the journey time. If you cancel less than 24 hours but more than 12 hours’ notice prior to the booking time, we will give you 50% refund. If you cancel less than 12 hours but more than 3 hours’ notice prior to the booking time, we will give you 25% refund. Any cancellations made with 3 hours or less notice prior to the booking time, we will not be able to provide a refund. In exceptional cases, we can issue a full or partial refund, but this is completely discretionary.

Will I get a confirmation of my booking?

We always confirm your booking by sending you an email or an SMS/text message or both. We also confirm when we have successfully received your payment. A second email/SMS will be sent to you confirming your car and driver has been allocated, and you're all booked. If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.

Do you provide receipts?

We provide receipts and invoice on request. We can also send confirmation emails to your employers if you need them for reimbursement purposes.

Is it secure to pay online or paying with a bank card?

We use 100% secure online payment methods, and all transactions are encrypted for maximum security. We do not store your personal or financial information in line with the GDPR and relevant data protection regulations.

I'm a single female passenger. How safe are your drivers?

When you travel with us, you'll travel with approved drivers only. These are the drivers who have gone through a strict vetting process. All drivers have a minimum of 2 years’ experience. All journeys are logged. The details of the journey are comprehensive, and they include drivers’ details, pick up and drop off details, and each journey is tracked via GPS.

I don’t speak English. Would this be a problem?

Most of our drivers are multilingual and fluent in at least two languages including English. If you don’t speak English, that’s not a problem at all. We welcome passengers from all backgrounds and origins. All we need is your pick-up and drop-off location and time. If you have any other specific needs, such as an extra stop, or if you need to make any changes, simply ask the driver, or contact us. Our drivers use Google Translate app if there is a communication issue.

Our flight / train might be delayed. Would you wait for us till we checkout?

We use live flight and train tracking software and applications. We wait 45 minutes after the flight landing time free of cost. After that, waiting time will incur extra charges if you instruct us to wait for longer.

Can I reschedule my booking?

You can reschedule your booking with a 24 hours’ notice prior to the initial booking time free of cost. If you wish to reschedule your booking less than 24 hours prior to the original booking time, it will incur extra charges.

Can I book in advance?

You can make a booking 12 months in advance.

Do you provide event transfers?

We provide all types of transfers including sporting events, musical events, scientific and academic conferences, political and international events. We provide pick-ups and drop-offs to/from these events.

I have extra luggage. Can you provide a large cab?

We can provide larger vehicles on requests. Most of these requests come from our international customers, golf players, families, and certain professionals such as musicians. We accommodate all types of customers with any amount of luggage. We encourage you to specify this when making a booking so that an appropriate vehicle is reserved for you.

I have a guide dog. Would you be able to accommodate me?

We accommodate customers with all abilities. If you have a guide dog, please specify this at the time of the booking so that an appropriate vehicle is reserved for you. Some drivers have health reasons, and they cannot take pets on board. We encourage you to specify this at the time of the booking.

I have a pet. Can I bring a pet in the car?

If you have a pet, please specify this at the time of the booking so that an appropriate vehicle is reserved for you. Some drivers have health reasons, and they cannot take pets on board. We encourage you to specify this at the time of the booking.

Can I request a quiet taxi? I don’t like talking / loud music in the car.

We respect all our customers’ needs. If you prefer the driver not to speak to you for any reason, please notify us when making the booking, or at least prior to the journey time. We will ensure that you receive your preferred service.

Can I smoke in the car?

Short answer is no. All our cars are clean and tidy and smell free. We keep these cars in pristine condition to meet the high standards we have set for ourselves. However, it is the driver’s discretion to allow you to smoke in the car.

What if I soil the car or be sick in the car?

Soiling and damaging the car is not something we expect from our customers. However, if it happens, we will ask you to pay £80 cleaning fee.

Will you notify me when the cab has arrived?

We will send you a text message on your phone or an email, or both to confirm when your cab has been dispatched and when your driver has arrived at the pick-up location.

How many passengers can you carry in an executive car?

A saloon executive cab such as a BMW 5 Series or Mercedes E-Class is licensed to carry 4 passengers plus a driver. However, we encourage only three passengers should be carried in these vehicles to enjoy the executive experience. However, if you wish, we can carry four passengers upon request.

I would like a tour of another city/tourist attractions and would like to go from there to multiple places and then come back on the same day. Can you provide this service?

If you would like a tour of a city, or multiple locations, or go from place to place, we can offer a transfer solution for you. Just send your query to us and we will provide you with a quote.